Stakeholder Relationships

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Until recently, the company Fraport Slovenija managed the areas of sustainable development on the basis of materiality matrix, which as a rule has been prepared at certain time intervals by the parent company Fraport AG, in dialogue with the internal and external stakeholders. In 2022, Fraport Slovenija prepared its own materiality matrix for the first time as part of the strategic management of sustainable development or ESG (environmental, social, governance). The internal and external stakeholders, namely employees, passengers, business partners, suppliers, representatives of the local community and professional organisations, were invited to the dialogue of identifying and assessing the essential areas of the strategic sustainable development management or ESG.  

The essential areas were divided into three segments, in line with our sustainable development management or ESG:

  • corporate governance,
  • social management,
  • environmental management.

Being a desirable and responsible employer is considered the highest priority for the company Fraport Slovenija, as well as a reduction in carbon footprint of the airport. In terms of governance, for the management of the company Fraport Slovenija are essential airport growth and development, passenger satisfaction, quality of services and the variety of flight connections. Business compliance and ethics, and a high level of health prevention/protection of passengers and the staff were ranked very high in the matrix, which is understandable in the recovery period following the   pandemic. According to our stakeholders, passenger satisfaction, quality of services and ensuring airport security were ranked the highest. Like the company’s management, also stakeholders prioritised business compliance and ethics, and the variety of flight connections.

A desirable and responsible employer was highly valued also among stakeholders, who, however, placed priorities in the areas of decarbonisation (including green mobility and energy generation from renewable energy sources for own use) lower than the company Fraport Slovenija did.
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ESG Management

Further reading

Matrix topic Explanation
Business
compliance/ethics
 Responsible corporative governance and compliance with the national and international laws and regulations and internal policies. Commitment to combating corruption and bribery.
Data Protection Protection of personal data against improper use and protection of the right to privacy of individuals.
Ensuring airport security Ensuring security of systems which are essential to protecting the data. Maintaining high standards of operative and health airport safety and compliance with the statutory security obligations.  
Passenger satisfaction and service quality

A diverse offer of flight connections		 Strong focus on customers and services. Increasing the airport's competitiveness.
Profitability Ensuring profitability of Fraport Slovenija with profitable investments and efficient use of the existing sources.
Growth and development of the airport
 Growth and development orientation of the airport.  
Inovation Development of new products and more efficient processes.  
Attractive and responsible employer

Career development		 Protection of jobs, ensuring a work environment characterised by diversity, equal possibilities and respect. Ensuring a balance between work and private life, carreer options and development opportunities for employment, training and keeping employee loyalty.  Occupational safety and health  Keeping and promoting physical and mental health of the employees.  
Health and Safety at Work Maintaining and promoting the physical and mental health of employees.
Value generation and engagement in the region A positive contribution to the economical development of the region where the airport operates. Taking part in charity projects in the vicinity of the airport and keeping dialogue with our stakeholders.
Noise abatement

Air quality

Reducing the carbon footprint of the airport  

Energy generation from renewable energy sources for own use  

Green mobility (services, passengers, staff)

Reducing waste generation

Improvements of the noise situation and air quality in the populated areas around the airport and maintaining the noise level within the legally permitted level.

  

In accordance with the Paris Agreement to reduce CO2 emissions on account of increasing energy efficiency, producing and using renewable energy, and by using systems driven by alternative energy sources.

  

Careful use of natural sources and continuous improvement of environmental efficiency, such as reducing consumption of drinking water, preventing waste generation and increasing waste processing, soil and water protection, and maintaining biodiversity.
Digitalization

A personal approach		 Usability and accessibility of products and services.
Transperency in communication
 Transparent attitude towards stakeholders.
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Sustainable effects

The details on strategic stakeholders' goals and communication tools can be found below.  
Strategic stakeholders Goals Communication tools
Employees
 Satisfied and motivated employees.
Positivity and openness among employees.  
Successful business performance.
 Daily information on everything in connection with the company and employees over the intranet portal.
Video and digital presentations involving employees in the content.
Regular meetings and colleges.
Visits by management in work environments.
Bulletin boards.
Annual social events for employees and their children.
Regular and open dialogue with the trade unions and works council.
Answering employees' questions, expressing employees' opinions and suggestions.
Employees' meetings.
Organisation and co-financing social events.
Fun Airport Festival.  
Social media.
Passengers and visitors
 Giving maximum consideration to passengers' and visitors' wishes and needs.
Providing current information on our services and flight information, which allows information flow necessary for mobility of population.
 Direct attitude of employees towards passengers and visitors.
Website.
Social media, video and digital presentations.  
Brochures, leaflets and other printed material.
Systematic collection of questions, responding to opinions, suggestions, complaints and words of praise.
Airport tours.
Open days at the airport.
Announcements abour fresh news and attractive information for passenegers and the general public in different media.
Different methods of measuring passengers' satisfaction.
Business partners Giving maximum consideration to wishes and needs of our business partners.
Achieving common sustainable goals and enchancing good business relations.
 Personal communication over the phone, electronic devices and direct communication (in person, individual and group meetings).
Organization of events for business partners.
Printed material.
Electronic presentations and other forms of presentation and promotional material.
Social media.
Owners
 Achieving business outcomes.
Fair relations, long-term company's developement.
 Personal communication.
Phone and electronic communication.
Financial and business reporting.
Annual and sustainabillty report, other business documents and presentations.
Local communities
 Establisihing and retaining good relations, high-quality environment, and developing social enviroment.
 Sponsorship and donations for local events, organisations and individuals.
Communication via media.
Open days at the airport.  
Airport tours.
Fun Airport Festival.
Providing practical training.
Responses and activities upon relevant topics and questions posed by local population (f.e. noise).
State and the EU bodies
 Compliance with the statuory competences of state and the EU bodies in accordance with the principles of the rule of law.
 We are involved in preparation of procedures of sectoral regulations in the phase of public consultation.
Media
 Credible information on company's activities.
Enhacing the company's reputation and prompt elimination of eventual communication noise..		 Reports and press releases.
In-depth material and presentations.
Digital communication with media.
Individual and group meetings with journalists in person.
Press conferences and events for journalists (public stuns).
Timely and honest answers to all questions.
Checking and analysing all publications in media (press coverage).

Sustainability Reports